Returns & Exchanges
Overview
At BreakTees, we take pride in creating high-quality, made-to-order products. Because each item is produced specifically for your order, our return, exchange, replacement, and refund policies differ from those of traditional retail stores.
By placing an order with BreakTees, you agree to the terms outlined in this Returns & Exchanges Policy.
Business Information
Brand Name: BreakTees
Website: https://breaktees.com
Address: 161 W Brundage St, Sheridan, WY 82801, United States
Email: [email protected]
Phone: +1 307-316-5399
Made-to-Order Products
All products sold by BreakTees are produced after an order is placed.
Because our products are made specifically for each customer, we do not accept returns, exchanges, or refunds for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Ordering the wrong item
- Color preference
- Buyer’s remorse
- Requests submitted after production has started
- Failure to review product descriptions or sizing information before purchase
Please carefully review all product information before placing your order.
Personalized & Custom Products
Many BreakTees products include personalized or customized elements such as names, text, artwork, images, or other customer-provided information.
Because these products are uniquely created for each customer, personalized and custom products are not eligible for return, exchange, or refund due to:
- Incorrect size selection
- Personal preference
- Ordering mistakes
- Color expectations
- Change of mind
- Buyer’s remorse
Refunds, replacements, or store credit may only be provided if the product arrives damaged, defective, or materially different from the order placed.
Order Changes & Cancellations
Orders may be modified or canceled only before production begins.
Once production has started, orders cannot be canceled, modified, exchanged, or refunded.
Please verify all order details carefully before completing your purchase.
Sizing Disclaimer
Customers are responsible for reviewing the sizing chart provided on each product page before placing an order.
Due to manufacturing tolerances, product measurements may vary slightly.
Minor size variations of approximately 1–2 inches (2–5 cm) are considered normal and do not qualify as manufacturing defects.
Sizing concerns resulting from customer selection are not eligible for refunds or exchanges.
Color Disclaimer
Actual product colors may vary slightly from images displayed on screen.
Differences may occur due to:
- Monitor and device settings
- Screen brightness
- Photography lighting
- Printing processes
- Manufacturing variations
Minor color variations are not considered defects and do not qualify for refunds, replacements, or exchanges.
Eligible Refunds, Replacements & Store Credit
We may offer a replacement, refund, or store credit if an item arrives with:
- Manufacturing defects
- Printing defects
- Production damage
- Incorrect item received
- Material defects affecting normal use
Issues must be reported within 7 days of delivery.
Claims submitted after this period may not be eligible for review.
How to Submit a Claim
To request assistance, please contact:
Please include:
- Order number
- Clear photographs showing the issue
- A brief description of the problem
Our support team typically responds within 1–3 business days.
Resolution Options
If a claim is approved, BreakTees may provide one of the following remedies at its sole discretion:
- A replacement item
- A partial refund
- A full refund
- Store credit
The resolution provided will depend on the specific circumstances of the claim.
We generally do not require defective products to be returned unless requested by our support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Orders returned due to:
- Incorrect address
- Incomplete address
- Undeliverable address
- Refused delivery
- Unclaimed shipment
are not eligible for free replacement, free reshipment, or automatic refund.
Additional shipping charges may apply if reshipment is requested.
Delivered Packages
If tracking information shows that a package has been delivered to the shipping address provided at checkout, BreakTees is not responsible for packages that are:
- Lost after delivery
- Stolen after delivery
- Misplaced after delivery
- Retrieved by another individual at the delivery location
Customers should contact the shipping carrier and local authorities when appropriate.
Lost Packages
If a package appears lost in transit, please contact us as soon as possible.
We will assist in reviewing tracking information and communicating with the shipping carrier when appropriate.
Lost package claims may require additional investigation before a replacement or refund decision can be made.
Production & Shipping Delays
All delivery estimates are provided for informational purposes only and are not guaranteed.
Production or shipping delays caused by factors outside our control, including but not limited to:
- Carrier delays
- Customs processing
- Severe weather
- Peak holiday seasons
- Labor disruptions
- Natural disasters
do not qualify for refunds, replacements, chargebacks, or compensation.
Exchanges
Because all products are made to order, standard product exchanges are not available.
Approved product issues will be handled through replacement, refund, or store credit as outlined in this policy.
Chargebacks & Payment Disputes
If you experience any issue with your order, we strongly encourage you to contact us before initiating a chargeback or payment dispute.
Most concerns can be resolved quickly through our customer support team.
BreakTees reserves the right to provide relevant order records and evidence to payment processors, banks, financial institutions, and dispute resolution providers, including:
- Order information
- Tracking information
- Delivery confirmation
- Product customization details
- Customer communications
- Fraud prevention records
when responding to chargebacks or payment disputes.
Submitting a chargeback while an active support request is under review may delay the resolution process.
Policy Updates
We reserve the right to update, modify, or replace this Returns & Exchanges Policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
Contact Information
If you have questions regarding returns, replacements, refunds, or exchanges, please contact us:
📍 161 W Brundage St, Sheridan, WY 82801, United States
📞 +1 307-316-5399